Within a few days of ordering, you will receive an email to confirm the design of the label before it is printed.
What is the return policy?
We do not accept returns. All claims for shortages and/or damages must be reported to River Birch Candles within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
About Our Products
What is the Burn Time for River Birch Candles?
Our 8 oz candles have a 40 hour burn time and our 8.5 oz candles burn for 45 hours.
To get the longest life out of your candles, be sure to trim your wick! We suggest trimming wicks 1/4" before each use.
Can River Birch Candle vessels be reused and recycled?
Yes! We encourage everyone to reuse and recycle cleaned candle containers. All River Birch candle containers are 100% recyclable.
What makes River Birch Candles unique?
We believe there are too many companies selling candles made with chemicals dangerous for your health. We believe that candles should be made with soulful fragrance and no BS ingredients. This means we use soy wax, safe and natural fragrance as well as cotton wicks.
What is the best way to care for a candle?
A lighted candle is an open flame. Be careful. Always keep candles away from drafts, heat sources, and anything flammable. Make sure burning candles are out of the reach of children and pets. Never leave a burning candle unattended.
The first burn of a candle is the most important. When lighting a candle for the first time, burn until wax melts across the entire surface to liquefy the entire top layer. If the wax does not melt from edge to edge of the container, it will create a “memory ring”. Once a candle has a memory ring, it will continue to tunnel and will never burn evenly.
Going forward, when you burn your candle, always allow the top layer to become a pool of liquid wax and you'll get the most fragrant scent possible.
Keep the wick trimmed to 1/8 inch at all times.
Ideally, burn River Birch Candles for 90 minutes to 2 hours. and never more than four hours at a time.
Store candles in a cool, dark and dry place when not in use
When only 1/2" or 10mm of candle wax remains, it's time to discontinue use, and perhaps try a new River Birch Candle Scent.
Does River Birch Candles wholesale candles, teas and matches?
Yes, we do! Learn more about being a wholesale partner here: https://riverbirchcandles.com/pages/wholesale
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