Our candle workshop is in North Dallas, Texas
All of our products are handmade by us!
About Us
Where are you located?
How do I Contact River Birch Candles?
EMAIL:
Please send us an email at riverbirchcandleco@gmail.com or fill out the form here: https://riverbirchcandles.com/pages/contact-us
CALL:
Please schedule a call through this link: https://bit.ly/3C2unzr
About the Private Label Process
How do I order?
To order private label or unlabeled candles, wax melts or room sprays, please select the vessel, scent, and quantity through this link: riverbirchcandles.com/products/private-label-product
What is the process?
- We make it as easy as it can be! You simply have to select the vessel, scent and send the label design over. Then we make and ship it to you!
To order private label or unlabeled candles, wax melts or room sprays, please select the vessel, scent, and quantity through this link: riverbirchcandles.com/products/private-label-product
Do I have to apply or sign up?
No, you do not need to sign up or apply.
Minimum Order Info
What is the minimum order for Private Label or Unlabeled?
With industry's lowest minimum for USA-manufactured products, you can start your own home fragrance line for as low as 11 units.
Unlabeled: Minimum Units Per Scent & Vessel: 10 units
Custom Labels: Minimum Units Per Scent & Vessel: 40 units
Total Order Minimum: $150
Can I order under the minimum order quantity (MOQ)?
We aren’t able to go under the minimum order quantities/amount and keep wholesale pricing.
You can, however, order samples without having to meet our MOQ. You can order samples here: https://riverbirchcandles.com/collections/private-label-samples
Lead Time
What is the lead time?
Orders will typically ship out between 5-10 business days. For larger orders, we will reach out to let you know the estimated ship date.
Our lead time does not include the shipping time/transit time.
Need your order sooner? Please email riverbirchcandleco@gmial.com before you place your order. Rush fee will apply (30% of total order).
Scents
What scents do you have?
We have over 90 scents to choose from. You can see them here: https://docs.google.com/spreadsheets/d/1ZgJVABQOebaSRgjIpgYJQCns3vsSOywg9_NENFN9Xzo/edit?usp=sharing
This list includes scent descriptions and categories (like best sellers, seasons and occasions)
What are the scent descriptions?
We have over 90 scents to choose from. You can see them here: https://docs.google.com/spreadsheets/d/1ZgJVABQOebaSRgjIpgYJQCns3vsSOywg9_NENFN9Xzo/edit?usp=sharing
This list includes scent descriptions and categories (like best sellers, seasons and occasions)
Can you make Custom Scents? What is the process?
- For custom scents, it's really flexible. Typically, we make a replica scent of something you had in mind or make a blend of scents that you would like.
- Please email us at riverbirchcandleco@gmail.com with the scent that you would like us to make for you.
- Costs will vary depending on the ingredients needed.
Shipping + Pick Up
What is the cost of shipping?
Shipping costs depend on where the order will be shipped, shipping method, what vessels and how many. The best way to confirm shipping costs is add everything you would like to order to the cart and begin the checkout process.
Can I pick up my order?
Yes, you can pick up your order. Please email us when you order that you would like to pick up your order at our Richardson workshop.
We will refund the shipping cost and send over our address promptly.
Our email is riverbirchcandleco@gmail.com
My package was returned to sender. Can you ship it back to me?
Yes, absolutley! Please send us an email at rivebirchcandleco@gmail.com with your order number and confirm the address is should go to. We will ship it once we get it and send an invoice over for the shipping.
International Orders
Where do you ship?
We ship to the US and Canada through our website.
We ship to the countries below when orders are placed through Faire.
United States (excluding US territories such as Puerto Rico, and the Virgin Islands)
Canada
United Kingdom (excluding Crown dependencies such as Guernsey, Jersey, The Isle of Man, and the British Virgin Islands, as well as British overseas territories such as Gibraltar)
Austria
Belgium
Denmark (excluding Greenland and Faroe Islands)
Finland
Metropolitan France
Germany
Ireland
Italy (excluding San Marin, Vatican City and Livigno)
Luxembourg
Netherlands (excluding the Caribbean municipalities/islands such as: Bonaire, Sint Eustatius, Saba, Curaçao, Aruba and Sint Maarten)
Norway
Portugal (excluding The Azores and Madeira)
Spain (excluding territories such as: Canary Islands, Ceuta and Melilla)
Sweden
Switzerland
Australia
Duties + Customs Feeds
We are no longer paying duties or any fees associated with shipping outside the US. You will be responsible for any of these costs.
If an order is shipped back to us because the duties were not paid, you will be responsible for the cost of shipping the package back to us and the cost of shipping the package back to us, as well as any fees that occured.
Samples
Can I get samples?
Yes! You can order samples here: https://riverbirchcandles.com/collections/private-label-samples
*Samples do not come with labels*
Can I come to your workshop to smell your scents?
While we wish we could have visitors to our workshop, due to space limitations, we aren’t able to.
To samples scents, please order here: https://riverbirchcandles.com/collections/private-label-samples
Custom Label Design
What are the options for the label design?
- We have 3 options for the design of the label:
- Option 1:
- Retailer supplies label design. Please include a PNG or PDF file of your label design when you order or send them to riverbirchcandleco@gmail.com
- Option 2:
- We add your brand name/fonts and colors to our label design
- Option 3
- We fully design label
- $100 one-time design fee will apply
What type of file should I send for the label?
Please include a PNG or PDF file of your label design when you order or send them to riverbirchcandleco@gmail.com
Where do I send the label design?
Please include a PNG or PDF file of your label design when you order or send them to riverbirchcandleco@gmail.com
What are the dimensions of the label?
Recommend label sizing, though custom label sizes are available:
Tin candles: 1" H x3" W
Glass jar candles & Wax Melts: 2.675"x2.675" (White background only for listed cost, if you need a color background ,please message us)
Please include a PNG file of your label design when you order or send them to riverbirchcandleco@gmail.com
How much do the Custom Labels cost?
- Label Cost:
- Tins: $0.20 per label
- All others: $0.25 per label
- We have a minimum of 40 candles per scent/vessel for custom labels.
I can see examples of Private Label Candles?
- Yes! You can see labels we have made for our clients here: https://riverbirchcandles.com/pages/privatelabel-copy-copy
Please note some of these were special ordered.
Custom Vessels + Custom Scents
Can candles be made in Custom Vessels?
- We can make candles in almost ANY vessel. Please send us an email with the following info and we will give you a quote as soon as possible.
- INFO NEEDED:
- Dimensions (height and width)
- Estimated amount of wax in the vessel (in oz):
- Quantity per scent estimate:
- Please email the info above to riverbirchcandleco@gmail.com
Can you make Custom Scents? What is the process?
- For custom scents, it's really flexible. Typically, we make a replica scent of something you had in mind or make a blend of scents that you would like.
- Please email us at riverbirchcandleco@gmail.com with the scent that you would like us to make for you.
- Costs will vary depending on the ingredients needed.
Candle Modifications
Can you add crystals or other toppings to the candles?
We don't add crystals ourselves but we have had some of our retailers add them once they receive them. I believe they use a heat gun for a bit to melt a small amount of wax before placing the crystal in and letting it cool.
Can you use a different type of wax (like coconut, beeswax or paraffin)?
We are not able to change the wax to a different kind.
Can the wax be dyed or colored?
We are not able to dye the wax of the candles.
Bulk Order
Do you have bulk discounts for private label?
We can offer further discounted prices on orders over 1000 units per scent/vessel. Please email us at riverbirchcandleco@gmail.com for a quote
About Our Products
Can River Birch Candle vessels be reused and recycled?
Yes! We encourage everyone to reuse and recycle cleaned candle containers. All River Birch candle containers are 100% recyclable.
What is the best way to care for a candle?
A lighted candle is an open flame. Be careful. Always keep candles away from drafts, heat sources, and anything flammable. Make sure burning candles are out of the reach of children and pets. Never leave a burning candle unattended.
The first burn of a candle is the most important. When lighting a candle for the first time, burn until wax melts across the entire surface to liquefy the entire top layer. If the wax does not melt from edge to edge of the container, it will create a “memory ring”. Once a candle has a memory ring, it will continue to tunnel and will never burn evenly.
Going forward, when you burn your candle, always allow the top layer to become a pool of liquid wax and you'll get the most fragrant scent possible.
Keep the wick trimmed to 1/8 inch at all times.
Ideally, burn River Birch Candles for 90 minutes to 2 hours. and never more than four hours at a time.
Store candles in a cool, dark and dry place when not in use
When only 1/2" or 10mm of candle wax remains, it's time to discontinue use, and perhaps try a new River Birch Candle Scent.
Does River Birch offer Wholesale?
Yes, we do! Learn more about being a wholesale partner here: https://riverbirchcandles.com/pages/wholesale
Policies
What is the return policy?
We do not accept returns. All claims for shortages and/or damages must be reported to River Birch Candles within 5 calendar days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
What is the cancelation policy? + change request to orders
As each order is made just for you, we need to be notified that you would like to cancel or change your order before 9AM CST the calendar day after you place your order. After that point, we are unable to cancel or change the order because all supplies have been ordered and the production of your order has begun.
My package is missing/items are missing
Let us know within 2 calendar days of the reported delivery date of your package(s) so we can work to find the package. Delivery services may say it is delivered 1 day before it is.