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*Not Applicable to Wholesale or Private Label Orders*

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Within 30 days all items are eligible for return for exchange items or items at equal value.

Shipping is not refundable. 


Additional non-returnable items:
Gift cards (When applicable)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Exchanges Guaranteed
We only replace items if they are defective, damaged, or if you would like to try a new scent. 

If you need to exchange it for a different scent, send us an email at riverbirchcandles@gmail.com and send your item to: 

1411 E Campbell Rd, Suite 800A
Richardson, Texas 75081

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

1411 E Campbell Rd, Suite 800A
Richardson, Texas 75081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.