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What is the return policy?

We do not accept returns. All claims for shortages and/or damages must be reported to River Birch Candles within 5 calendar days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.

What is the cancelation policy? + change request to orders

As each order is made just for you, we need to be notified that you would like to cancel or change your order before 9AM CST the calendar day after you place your order. After that point, we are unable to cancel or change the order because all supplies have been ordered and the production of your order has begun.

My package is missing/items are missing

Let us know within 2 calendar days of the reported delivery date of your package(s) so we can work to find the package. Delivery services may say it is delivered 1 day before it is.

Minimum Order Info

What is the minimum order for Private Label or Unlabeled?

With industry's lowest minimum for USA-manufactured products, you can start your own home fragrance line for as low as 11 units.

Unlabeled: Minimum Units Per Scent & Vessel: 10 units
Custom Labels: Minimum Units Per Scent & Vessel: 40 units

Total Order Minimum: $150

Can I order under the minimum order quantity (MOQ)?

We aren’t able to go under the minimum order quantities/amount and keep wholesale pricing.

You can, however, order samples without having to meet our MOQ. You can order samples here:

Lead Time

What is the lead time?

Orders will typically ship out between 5-10 business days. For larger orders, we will reach out to let you know the estimated ship date.

Our lead time does not include the shipping time/transit time.

Need your order sooner? Please email before you place your order. Rush fee will apply (30% of total order).

Shipping + Pick Up

What is the cost of shipping?

Shipping costs depend on where the order will be shipped, shipping method, what vessels and how many. The best way to confirm shipping costs is add everything you would like to order to the cart and begin the checkout process.

Can I pick up my order?

Yes, you can pick up your order. Please email us when you order that you would like to pick up your order at our Richardson workshop.

We will refund the shipping cost and send over our address promptly.

Our email is

My package was returned to sender. Can you ship it back to me?

Yes, absolutley! Please send us an email at with your order number and confirm the address is should go to. We will ship it once we get it and send an invoice over for the shipping.

International Orders

Where do you ship?

We ship to the US and Canada through our website.

We ship to the countries below when orders are placed through Faire.
United States (excluding US territories such as Puerto Rico, and the Virgin Islands)
United Kingdom (excluding Crown dependencies such as Guernsey, Jersey, The Isle of Man, and the British Virgin Islands, as well as British overseas territories such as Gibraltar)
Denmark (excluding Greenland and Faroe Islands)
Metropolitan France
Italy (excluding San Marin, Vatican City and Livigno)
Netherlands (excluding the Caribbean municipalities/islands such as: Bonaire, Sint Eustatius, Saba, Curaçao, Aruba and Sint Maarten)
Portugal (excluding The Azores and Madeira)
Spain (excluding territories such as: Canary Islands, Ceuta and Melilla)

Duties + Customs Fees

We are no longer paying duties or any fees associated with shipping outside the US. You will be responsible for any of these costs.

If an order is shipped back to us because the duties were not paid, you will be responsible for the cost of shipping the package back to us and the cost of shipping the package back to us, as well as any fees that occured.