We know you just can't wait to get your order. Here are all our shipping options.
Shipping Options and Rates for US Contiguous, Alaska, Hawaii, US Possessions and Canada
YOUR PRODUCT IS MADE TO ORDER. SOMETIMES THERE MAY BE DELAYS AND WE WILL MAKE SURE WE NOTIFY YOU ON YOUR CONTACT OPTION.
CUSTOMIZE YOUR OWN SHIPPING THROUGH OUR TRUSTED PARTNERS USPS OR UPS
Standard Shipping Exceptions: Standard shipping, as explained in the chart above, only applies to orders shipped within the contiguous United States.
Shipping for Alaska, Hawaii and US Possessions: The additional cost of standard shipping outside of the contiguous 48 states is due to using either FedEx Ground or USPS Priority Mail. We use these shipping methods to ensure that orders are received within the 4 - 8 business day delivery window. Shipping methods other than FedEx Ground or USPS Priority Mail resulted in much longer delivery times – in some cases, up of 4 weeks – that were unacceptable to most of our customers. For this reason, FedEx Ground and USPS Priority Mail have become our delivery methods of choice for Alaska, Hawaii, Puerto Rico and other US possessions.
Canada: We now ship to Canada via FedEx. For orders under $100 USD, shipping charges are a flat rate fee of $20 USD plus import duty and taxes. For orders over $100 USD, shipping charges are 20% of the subtotal of the order plus import duty and taxes. The import charges (approximately 12-13% of the subtotal of your order) will be collected by FedEx at the time of delivery.
Order Processing Time for Economy and Standard Delivery Orders
Economy and Standard delivery orders usually ship from our fulfillment center 24-48 hours after the order is placed; these orders require a 1 - 2 business day order processing time. The Economy and Standard delivery times shown in the previous table reflect the business days the order spends in actual transit from our fulfillment center to the delivery address - order processing time is not included.
Additionally, the order processing time for Economy and Standard delivery orders may be longer during peak holiday seasons, such as Mother's Day or Christmas, or immediately after a popular promotion. If you have questions concerning when your Economy or Standard order will be shipped from our fulfillment center, please email Customer Service at firstname.lastname@example.org
FedEx ships Economy packages to a post office near your address and the U.S. Postal Service then delivers them. If you would prefer not to have the USPS deliver your orders, please choose our Standard shipping option.
Express Delivery Cut-Off Times
Our express delivery cut-off times are:
Items ordered by 2pm (ET) Monday-Friday will be shipped same day.
Items ordered after 2pm (ET) Friday will ship Monday.
Applicable taxes & duties will be charged for deliveries to, and within, Canada.
PO Box, APO/FPO are shipped via Parcel Post, all other shipments are via FedEx.
National Holidays and Express Delivery
River Birch Candles cannot ship packages on days that are US national holidays. The following dates are affected:
Monday, May 28 (Memorial Day)
Wednesday, July 4 (Independence Day)
Monday, September 3 (Labor Day)
Thursday, November 22 (Thanksgiving Day)
Monday, December 24 (Chrismas Eve)
Tuesday, December 25 (Christmas Day)
Tuesday, January 1 (New Years Day 2018)
Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.
Additional Charges and Taxes Outside the Contiguous United States
Shipments outside the 48 contiguous United States may be subject to import charges and taxes which are the responsibility of the purchaser or recipient.
For international orders, please visit www.riverbirchcandles.com International orders are defined as orders being shipped to an address outside of United States jurisdiction and Canada.
Shipping Charge Disclaimer
Shipping charges and terms are subject to change without notice.
We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address.