ORDERING & PAYMENT
Orders that do not meet this criteria will not be processed. Payment must be made by pre-paid check, credit card (Visa, Mastercard, Discover or Amex) or Paypal. Our candles are made to order, so orders are produced once payment has been received.
LEAD TIME + INVOICING
Anything ordered in River Birch Candles Wholesale Marketplace will ship within 10-12 business days, unless otherwise specified. Please inquire about orders of more than 300 candles as we may need more time to produce larger quantities. If you would like your order to be shipped by a certain date before 10-12 business days past date of order placement, our rush fee is 25% of the total order price.
SHIPPING + DELIVERYFree US Shipping for orders $500 and over
Let us know if you have your own method of shipping method. We will provide you with a tracking number upon shipment. River Birch Candles is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
We ship most international orders via USPS. River Birch Candles has no control over delivery delays due to customs.
Retailers located in DFW may schedule an appointment with us via email for us to drop by so you can sample our products in person. We also provide scent samples for free for those not local to Dallas — just let us know your shipping address and we can send along!
GENERAL RETURN POLICY
We do not accept returns. All claims for shortages and/or damages must be reported to River Birch Candles within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
Please email firstname.lastname@example.org or request for a call with us if you need further assistance.